FAQ

Frequently Asked Questions

We want shopping with Opal & Ember to feel simple, enjoyable, and stress-free. Below you’ll find answers to some of our most frequently asked questions. If you need additional assistance, please contact us at opalandemberonline@gmail.com.

What can I find at Opal & Ember?

Opal & Ember offers thoughtfully selected pieces designed to make your home feel warm, beautiful, and inviting. Our collections include home décor, blankets and pillows, lighting and ambiance, kitchen and dining essentials, storage and organization, and gifts under $50.

How long does it take to process my order?

Orders require processing before they are shipped. Processing times may vary during holidays, sales, product launches, or periods of high order volume. Once your order ships, you will receive a confirmation email with tracking information.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout. Please allow time for the carrier’s tracking system to update.

If you have not received a shipping confirmation, please check your spam or junk folder before contacting us.

What should I do if my tracking says delivered, but I have not received my package?

Please check around your property, mailbox, front desk, leasing office, or any secure delivery areas. We also recommend asking household members or neighbors and allowing up to 48 hours, as carriers occasionally mark packages as delivered before the final delivery is completed.

If you still cannot locate your package, please contact the shipping carrier directly and then email us at opalandemberonline@gmail.com for additional assistance.

Can I change my shipping address after placing an order?

Please email us as soon as possible if you need to correct your shipping address. We cannot guarantee that changes can be made once an order has entered processing or has shipped.

Customers are responsible for entering a complete and accurate shipping address at checkout.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to request a change or cancellation, contact us immediately at opalandemberonline@gmail.com.

Although we will do our best to assist you, changes and cancellations cannot be guaranteed once processing has begun.

What is your return policy?

Return requests must be submitted within seven days of receiving your order.

To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original packaging with any tags attached. Proof of purchase is also required.

To begin a return, email opalandemberonline@gmail.com. Items sent back without prior approval will not be accepted.

Do you offer refunds?

We do not issue refunds to the original payment method. Approved returns are issued as store credit that may be used toward a future purchase from Opal & Ember.

Are sale items and gift cards returnable?

All sale items and gift cards are final sale and cannot be returned or exchanged.

What should I do if my order arrives damaged or incorrect?

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us promptly at opalandemberonline@gmail.com.

Include your order number, a description of the issue, and clear photographs of the item and packaging. We will review the information and work with you to make it right.

Can I exchange an item?

We do not process direct exchanges. If your return is approved, you will receive store credit that can be used to place a new order for your preferred item.

What happens if an item is out of stock?

Our collections are updated regularly, and availability may change. If an item is unavailable, you may check back for a restock or explore similar pieces throughout our collections.

How should I care for my items?

Care requirements vary by product. Please review the product description and any instructions included with your item. Following the recommended care instructions will help protect the appearance and quality of your purchase.