Contact Us

We’re here to help! If you have questions about an order, product, return, store credit, or shipping, please contact the Opal and Ember customer care team.

Customer Support

Business Name: Opal and Ember
Email: opalandemberonline@gmail.com
Phone: 585-798-1324

Support Hours

Monday–Friday
9:00 AM–5:00 PM ET

We are closed on weekends and major holidays.

Please allow 1–2 business days for a response. Messages received outside of business hours will be answered during the next available business day.

Order Assistance

When contacting us about an existing order, please include:

• Your full name

• Order number

• Email address used during checkout

• A brief description of your question or concern

• Photographs, if reporting a damaged, defective, or incorrect item

Providing this information will help us assist you more efficiently.

For returns, please contact us before sending an item back. Items returned without prior authorization will not be accepted.