Refund policy

Return and Store Credit Policy

Opal and Ember offers a 7-day return policy for store credit only. You have 7 days after receiving your order to request a return.

We do not issue refunds to the original payment method.

Return Eligibility

To be eligible for a return, the item must be:

Unused and in the same condition in which it was received
In its original packaging
Accompanied by the receipt or proof of purchase

Items that have been used, assembled, altered, damaged after delivery, or returned without their original packaging will not be accepted.

Starting a Return

To request a return, contact us at opalandemberonline@gmail.com before sending the item back.

If your return is approved, we will provide instructions explaining how and where to send your package. Items returned without prior authorization will not be accepted.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Store Credit

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved returns will receive store credit for the purchase price of the eligible item. Original shipping charges and return-shipping costs are not included in the store credit.

Store credit cannot be exchanged or redeemed for cash.